Refund policy

🇳🇿 New Zealand & Australia

We want you to love your Ava & Sable pieces. If not, you can return, exchange them, or Store Credit within 30 days of delivery.

• Items must be unworn, unwashed, and with tags attached.

• “Change of mind” returns are welcome - you can choose a refund or store credit (customer covers return shipping).

• First exchange is free (size or colour).

• Faulty or incorrect items are fully refundable - we’ll cover all shipping costs.

• Final-sale or personalised items can’t be returned unless faulty.

To start a return, email hello@avaandsable.com with your order number and reason for return.

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Please check the categories below to see which item/s are eligible for a Refund or Store Credit:

• Returns must meet our condition standards (unworn, unwashed, tags attached).
• Have all original tags attached
• Be free from marks, stains, fragrances, deodorant, or makeup
• Include proof of purchase
• Customised, personalised, or final-sale items can’t be returned unless faulty.
• Original shipping fees aren’t refundable unless the item is faulty.
• If an exchange item costs more, you’ll pay the difference before dispatch.
• Refunds may be issued as store credit if the original payment method isn’t available.

AVA+SABLE reserves the right to reject returns beyond the return period limit or items that are not in the original condition in which they were received. If this is the case, the package will be returned to the customer, and any shipping costs involved will not be covered by AVA+SABLE. Due to the complex nature of our returns network, AVA+SABLE is not liable for any items received back that are not from AVA+SABLE. They may not be returned to you. Please process your return carefully, ensuring the correct label is attached. Please note, that returns are for an available store credit or refund. Direct exchanges are not possible at this stage.