We accept Visa, MasterCard, American Express, Apple Pay and Google Pay, Union Pay, Shop Pay and also Ava+Sable-issued gift cards. We also accept prepaid credit cards if the card has a billing address attached to it. We can’t split payments between credit cards. Orders are subject to review. 

Yes, we offer a 10% discount off your first purchase with Ava+Sable Some exclusions apply. Sign up here

We currently ship to New Zealand and Australia. We hope to expand to additional regions in the future.

New Zealand
• Standard Shipping (3–7 business days)
• Express Shipping (1–3 business days)
Australia
• Standard Shipping (4–10 business days)
• Express Shipping (3–6 business days)

Please note delivery timeframes are estimates only. Courier delays, customs processing, weather conditions, and peak periods may impact delivery times.

Shipping rates are calculated at checkout.

We offer free standard shipping on:New Zealand orders over NZ$200 and Australia orders over AUD$220

Orders are processed within 1-3 business days (Monday–Friday, NZ time), excluding public holidays.

Please allow 1–2 business days for order processing. During launch periods or promotions, processing times may be slightly longer.

For pre-orders or custom/personalised items, the dispatch timeframe will be shown on the product page.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your parcel.

Once your parcel is handed to the carrier, title and risk of loss pass to you (the customer).

Please ensure your shipping details are correct at checkout. If an incorrect address is provided, or the parcel is not collected, additional shipping fees may apply for re-delivery.

• Please inspect your parcel on delivery and contact us within 7 days of receipt for any damage, missing items or incorrect goods.
• For non-delivery claims, please contact us within 21 days of the dispatch date.
• Supporting photos or documentation may be required to process your request.

Please contact us at hello@avaandsable.com and we will assist you as soon as possible.

We accept returns within 30 days of delivery for New Zealand and Australia orders. Items must be:

• Returns must meet our condition standards (unworn, unwashed, tags attached).
• Have all original tags attached
• Be free from marks, stains, fragrances, deodorant, or makeup
• Include proof of purchase
• Customised, personalised, or final-sale items can’t be returned unless faulty.
• Original shipping fees aren’t refundable unless the item is faulty.
• If an exchange item costs more, you’ll pay the difference before dispatch.
• Refunds may be issued as store credit if the original payment method isn’t available.

Returns that do not meet these conditions may not be accepted.

You may choose a refund or store credit for eligible returns. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please note: AVA+SABLE reserves the right to reject returns beyond the return period limit or items that are not in the original condition in which they were received. If this is the case, the package will be returned to the customer, and any shipping costs involved will not be covered by AVA+SABLE. Due to the complex nature of our returns network, AVA+SABLE is not liable for any items received back that are not from AVA+SABLE. They may not be returned to you. Please process your return carefully, ensuring the correct label is attached. Please note, that returns are for an available store credit or refund. Direct exchanges are not possible at this stage.

To start a return, email hello@avaandsable.comwith your order number and reason for return.

Cash Refunds are available for all full-priced styles within 30 days of delivery for New Zealand orders only.

• Cash Refunds are processed within 7-10 business days once the return has been received by our warehouse.
• New Zealand return shipping is covered by a flat fee of $14.95. This fee is deducted from the total returned value.
• You’ll receive an email when we've received the item(s) and processed the refund.

Two options: 1) we can send you an exchange item; or 2) we can provide a gift card for the original amount paid. Exchanges are sent out as soon as the original item arrives to us. Email us to get your Exchange started.

We take great care to ensure every Ava & Sable piece reaches you in perfect condition. However, if your item arrives with a fault, please lodge a return request within 30 days of delivery, and we will happily arrange a full refund.

When emailing us, please provide a short description of the issue, and upload a clear image showing the fault. Our customer care team will review the request and provide a complimentary return label once approved.

If the fault becomes noticeable after the item has been worn, please include this information in your message so we can assess appropriately.

Once the returned item has been received and inspected, refunds will be processed to your original payment method within 5–10 business days.

Styles marked Final Sale are part of our last chance collection and will not be restocked. These pieces are offered at a reduced price to clear and are not eligible for return or exchange, unless deemed faulty by our team.

Please note that any unauthorised returns for Final Sale items will be declined and returned to the sender.